Both FERI Trust GmbH and its employees are obliged to provide services in the interests of investors/clients and potential clients and to avoid conflicts of interest as far as possible.
To this end, we have implemented appropriate procedures and provisions within the meaning of the Commission Delegated Regulation (EU) 2017/565 of 25 April 2016 supplementing Directive 2014/65/EU of the European Parliament and of the Council with regard to organisational requirements and operating conditions for investment firms and defined terms for the purposes of that Directive, to ensure that any complaint is dealt with properly.
If you are not satisfied with our service or any of the products we have brokered, you may lodge a complaint with us.
You can download our complaint handling policy (in German) below.
T +49 (0) 6172 916-3600
F +49 (0) 6172 916-9000
D-61348 Bad Homburg