Complaints Management
Principles for handling complaints
Both FERI AG and its employees are obliged to provide services in the interests of investors/clients and potential clients and to avoid conflicts of interest as far as possible.
To this end, we have put in place appropriate procedures and arrangements in accordance with Commission Delegated Regulation (EU) 2017/565 of April 25, 2016, supplementing Directive 2014/ 65/EU of the European Parliament and of the Council as regards organisational requirements and operating conditions for investment firms and defined terms for the purposes of that Directive," which ensure that any complaints are handled properly.
If you are not satisfied with our service or a product we have brokered, you can submit a complaint to us.
You can download our principles on handling complaints under Downloads.
whistleblower system
Have you received information about misconduct that affects our company or the well-being of employees and would like to report it?
Then please use this whistleblower system, which ensures that you are covered by the special protection provided by the Whistleblower Protection Act.
Passing on the information to our reporting office helps to ensure that violations are uncovered and investigated, enabling grievances to be remedied in a targeted manner.
The reporting office set up for whistleblowers at FERI can be accessed via this link.
Our reporting office will keep your identity confidential—even if you submit a report under your own name. Furthermore, employees who report suspected violations in good faith will not suffer any negative consequences, even if the report turns out to be unfounded.
However, you can also contact the external reporting office of the Federal Office of Justice or that of the Federal Financial Supervisory Authority (BaFin).